Faq

Shipping update for the UK

We are currently not able to ship our products to the UK. In the meantime, we are doing our best to make this possible again as soon as we can.

Why haven’t I received my order information?

Sometimes, your confirmation may take a little longer. If you haven't received your confirmation after one hour, please check your spam filter and that you have provided us with the correct email address. Contact us on store@olafhusseein.com if you checked as mentioned above and still haven't received your order confirmation.

When can I expect my order to arrive?

Delivery time depends on your location and local delivery service. Normally, you will receive your order within The Netherlands next day if you order before 22:00 on working days and otherwise within in 1 working day. Orders sent to Europe Zone 1 will take 1-3 working days and 2-5 working days for Europe Zone 2. You can see more about countries in each zone on our shipping page here. Worldwide deliveries may take up to 3-7 working days. Please note that during sale periods and holidays it may take longer for your order to arrive.

How much will I pay for shipping?

We offer free shipping on all orders above €100 in EU. Standard shipping applies on orders below €100 and costs €6 within Europe Zone 1 and €10 within Europe Zone 2. You can see more about countries in each zone on our shipping page here. Worldwide orders are eligible for free shipping from €200. For orders below €200, shipping costs are €20.

Where can I check the status of my order?

In the order confirmation, you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.

How can I change or cancel my order?

Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.

How can I return my order?

To return or exchange items, please follow these steps described in our exchange and returns portal or read more about returns here. Please note that orders must be returned unwashed and unused in the original packaging with all labels still attached. You can also return non-sale items in our flagship store at Bilderdijkstraat 112 in Amsterdam.

When will I get my refund?

We aim to process your refund within 7 business days after receiving your return. The refund will be made to your original payment method. Please allow up to 5 working days for the refund to appear in your account after we process your return. For some payment methods, the refund process may take up to 14 days after we process your return.

Will I get the shipping costs refunded?

If you return all items that were included in your order, we will refund you the shipping costs paid when you placed your order. If you return your order partially, we will not refund the shipping costs.

How can I exchange my item?

To return or exchange items, please follow these steps described in our exchange and returns portal or read more about exchanges here. Please note that shipping costs for exchanges within Netherlands, Germany, Belgium and France are covered by us. Are you exchanging from any other country, we unfortunately cannot offer free exchanges.

I have a damaged item, what should I do?

All orders are processed carefully and inspected before shipment. However, if one of your items is defect, please contact us on store@olafhussein.com immediately with a description of your problem and detailed photos of the defect. Please do not send damaged items back to us without contacting us first. 

Can I return a sale item?

Sale products can be returned by sending the items back to our warehouse. All instructions are mentioned in our exchange and return portal. Sale products cannot be returned in our physical store. All returned products have to be unwashed and unused in the original packaging with all labels still attached.

Can I return an order that was paid with a gift card?

All approved returns will be refunded to the original payment method used when the order was made.

How can I pay for my order?

We accept iDeal, Paypal, Visa, Mastercard, American Express and Klarna.

Where can I find my invoice?

Your invoice is included in the order confirmation. If you think your invoice is incorrect, please contact us on store@olafhussein.com.

I received a bill for import charges?

For countries outside Europe there may be additional charges added by your local customs. These fees are paid to the local carrier and your own responsibility. 

Are taxes included in the prices?

All our prices are final and include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.

Do I need an account to order on olafhussein.com?

No, you can also check out as a guest. However, having an account offers benefits such as access to your complete order history and additional functions.

What will you do with my information?

Your information is solely used to process your order and shipment. We may use your email address for promotional purposes and your phone number might be used if there is a problem with your order. Under no circumstance will we share or sell your information to third parties. 

Is it possible to delete my account?

We can delete your account whenever you want. Send us an email at store@olafhussein.com and we will remove your information from our system. 

Can I speak to someone from Customer Service?

Yes you can. You can reach us Monday to Friday between 10pm and 5pm at +31 20 238 2573 or send us an email on store@olafhussein.com

You can also always visit our store at Bilderdijkstraat 112, 1053 KZ Amsterdam.