If the product(s) you ordered do not meet your expectations, you may choose to return them within 30 days of receipt. It's important to ensure that the returned products are received by us within this 30-day period and comply with our return criteria to qualify for a refund.
→ All products must be returned within 30 days of receipt.
→ All products must be unworn and unwashed.
→ All products must have all original tags still attached.
All returns must be registered through our return portal. The portal will guide you through the return process and provide you with the appropriate return label and instructions.
→ Place the item(s) with all original tags attached in a box. Re-use the original packaging if possible and enclose the packing slip with the barcode that came with your order. Without the packing slip we will not be able to process your return. Tape the package securely.
→ Go to our return portal via the link at the top of this page, by scanning the QR code on the packing slip or directly via your order history in your account. To log in, you need your email address and the 6-digit order number located on your order confirmation email or in your account. On the packing slip, your order number is the last 6 digits of the order ID.
→ Follow the steps described in the portal and select the reason for your return.
→ The return portal will provide you with the appropriate return label and return instructions. Please follow these instructions carefully and use the provided return label to send your parcel back to us.
Exchanges are only possible for a different size of the same item. It is not possible to exchange an item for a different product or colour.
If you would like to receive a different item or colour, please return your original order for a refund and place a new order through our webshop.
Return shipping costs and the applicable return options are shown in our return portal when registering your return. The applicable return shipping cost will be deducted from your refund where applicable.
You do not need to arrange or pay for return shipping separately. All returns must be registered through our return portal.
Please hold on to your proof of shipment until we have confirmed your return.
For international returns, the return portal will provide you with the appropriate return label and any necessary instructions regarding taxes and duties.
For orders made outside the EU and UK, we cannot refund any taxes, duties or charges incurred for returns.
Refunds will be made in € at the price paid upon original purchase. Please ensure that you are sending the return using the return instructions provided through our return portal.
We cannot be held responsible for anything lost or damaged in transit. To secure the arrival of your return, we advise following the shipping instructions provided through our return portal.
Once we have received and processed your return, you will receive a confirmation email. If you are returning an item, you can expect to receive the refund within 3–5 working days after we have processed your return. With some payment methods, the refund can take up to 14 days after processing the return.
A refund will be issued to your original payment method. Exchanges will be shipped from our warehouse within 1–2 working days after processing your returned item(s).
PROMESE LOGISTICS
Attn. Return department
Flight Forum 2500
5657 DZ, Eindhoven
The Netherlands
Before your parcel leaves our warehouse, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 7 days after receiving your order at store@olafhussein.com in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany your request with your order number and (if needed) images to clarify the reason for your request.
We will accept a return for faulty items if it has failed to live up to its life expectancy and is covered by our warranty policy. Read our warranty policy here.
The warranty policy is dependent on the product category and reason for failure. We will not accept a return for a faulty item if it isn't covered by our warranty policy or if the product is damaged by improper use. The intention of use is at the discretion of OLAF and will be judged reasonable.
Non-sale items can also be returned at our flagship store at:
Bilderdijkstraat 112
1053 KZ Amsterdam
We will issue a refund if the returned items follow the requirements listed above. Please note that sale items cannot be returned in store.