Faq

We’re thrilled to launch TOGETHER, our exclusive loyalty program that celebrates the joy of sharing and giving back. Designed to reward you at every stage of your experience with us, TOGETHER offers a range of benefits as you discover new styles and advance through different tiers.

Enjoy perks such as discounts on products, early access to collaborations and seasonal sales, invites to community events, and special gifts - all as a token of our appreciation for your support.

Create an account here to start collecting points with every order and enjoy exclusive benefits and perks.

After creating an account, you'll receive an email to confirm - please check your junk or spam folder if you don’t see it. Once activated, you can view your points and other information in your account.

If you already have an account, you’re automatically enrolled in the program and can start collecting points to receive exclusive benefits and perks. Once you’ve earned enough points, you can redeem them for discounts on future purchases. The more points you collect, the more you save. Your spending may also place you in different tiers, each offering varying exclusive perks and benefits.

Please note that points cannot be redeemed during promotions or in conjunction with other coupon codes. Points can only be used on full-price products and cannot be applied to sale items.

After creating an account, you'll receive an email to confirm (make sure to check your junk/spam folder). Once activated, you can check points and other information in your account.

If you already have an account, you're automatically enrolled and can start collecting points and will receive exclusive benefits and perks.

Once you've earned enough points, you can redeem them for discounts on future purchases. The more points you collect, the more you save. Points can only be used 30 days after receiving them due to our return policy. Your spending can also place you in different tiers, each offering varying exclusive perks and benefit.

After signing up for TOGETHER, you will start earning points on every purchase you make. You can also earn points by following us on social media, subscribing to our newsletter, and adding your birthday. If you were already subscribed to our newsletter when we launched TOGETHER, you'll have already been rewarded 25 points for being a subscriber.

We won't be able to award points for your previous purchases, but you'll receive a welcome gift of 100 points when you create an account.

Redeeming your points is easy. Make sure you're logged in, and at checkout, you'll have the option to select your eligible reward and apply your points for a discount.

The rewards only apply if the minimum order value is met:

• €25 off with a minimum order value of €150
• €50 off with a minimum order value of €200
• €75 off with a minimum order value of €250
• €100 off with a minimum order value of €300

How do I redeem points for goodies?

This perk will only be available for some tier statuses and in certain periods. After selecting your goodie (if applicable) or exclusive service, click 'Redeem' and then 'View Cart.' Your goodie will be waiting in your cart.

Why is my points not working at checkout?

First, ensure you have enough points to select your reward. Next, review the minimum order values required for each discount listed above. Please note that points can only be redeemed after a 30 day period due to our return policy and cannot be redeemed with promotions, sale items, or other coupon codes.

Where can I view my points history?

Log in to your account, and you can find all your activities and codes in the Rewards History section.

Will I be able to use my points/rewards in-store?

Yes, our team at our Flagship Store in Amsterdam will be happy to help you with redeeming your rewards in-store too.

TOGETHER is about sharing. You have the option to share a €20 discount through a personalised link and earn 250 points when your friends make their first successful purchase.

At the bottom of this page, you can share your personal referral link via email, WhatsApp, Messenger, or by copying the link directly.

The criteria for earning points on your friend's successful purchase are as follows:

• It must be your friend’s first purchase at ØLÅF.
• The €20 discount is only valid on orders over €100 and cannot be combined with other discounts or promotions.
• If your friend cancels or returns the order, our system will detect this, and you will not earn the 250 points.

Your points will expire after one year of inactivity. Inactivity means not engaging with our program - such as redeeming points, placing an order, or participating in any activity that earns points. The same applies to your tier status.

To maintain BEST FRIENDS status, your spending of €500 is calculated annually. If you don’t meet the €500 minimum within a year of reaching BEST FRIENDS, you’ll be moved back to the eligible tier based on your spend. The same rule applies to the FAMILY tier, but with a minimum annual spend of €1000.

Sometimes, your confirmation may take a little longer. If you haven't received your confirmation after one hour, please check your spam filter and that you have provided us with the correct email address. Contact us on store@olafhusseein.com if you checked as mentioned above and still haven't received your order confirmation.

Delivery time depends on your location and local delivery service. Normally, you will receive your order within The Netherlands next day if you order before 22:00 on working days and otherwise within in 1 working day. Orders sent to Europe Zone 1 will take 1-3 working days and 2-5 working days for Europe Zone 2. You can see more about countries in each zone on our shipping page here. Worldwide deliveries may take up to 3-7 working days. Please note that during sale periods and holidays it may take longer for your order to arrive.

We offer free shipping on all orders above €100 in EU. Standard shipping applies on orders below €100 and costs €6 within Europe Zone 1 and €10 within Europe Zone 2. You can see more about countries in each zone on our shipping page here. Worldwide orders are eligible for free shipping from €200. For orders below €200, shipping costs are €20.

In the order confirmation, you will receive a link to check the status of your order. You can also check the status of all your orders when you are signed into your account.

Once we receive your order, we will send it immediately to our warehouse for shipment. Therefore, we unfortunately cannot change or cancel your order after you have confirmed your purchase.

To return or exchange items, please follow these steps described in our exchange and returns portal or read more about returns here. Please note that orders must be returned unwashed and unused in the original packaging with all labels still attached. You can also return non-sale items in our flagship store at Bilderdijkstraat 112 in Amsterdam.

We aim to process your refund within 7 business days after receiving your return. The refund will be made to your original payment method. Please allow up to 5 working days for the refund to appear in your account after we process your return. For some payment methods, the refund process may take up to 14 days after we process your return.

If you return all items that were included in your order, we will refund you the shipping costs paid when you placed your order. If you return your order partially, we will not refund the shipping costs.

To return or exchange items, please follow these steps described in our exchange and returns portal or read more about exchanges here. Please note that shipping costs for exchanges within Netherlands, Germany, Belgium and France are covered by us. Are you exchanging from any other country, we unfortunately cannot offer free exchanges.

All orders are processed carefully and inspected before shipment. However, if one of your items is defect, please contact us on store@olafhussein.com immediately with a description of your problem and detailed photos of the defect. Please do not send damaged items back to us without contacting us first. 

Sale products can be returned by sending the items back to our warehouse. All instructions are mentioned in our exchange and return portal. Sale products cannot be returned in our physical store. All returned products have to be unwashed and unused in the original packaging with all labels still attached.

All approved returns will be refunded to the original payment method used when the order was made.

We accept iDeal, Paypal, Visa, Mastercard, American Express and Klarna.

Your invoice is included in the order confirmation. If you think your invoice is incorrect, please contact us on store@olafhussein.com.

For countries outside Europe there may be additional charges added by your local customs. These fees are paid to the local carrier and your own responsibility. 

All our prices are final and include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.

No, you can also check out as a guest. However, having an account offers benefits such as access to your complete order history and additional functions.

Your information is solely used to process your order and shipment. We may use your email address for promotional purposes and your phone number might be used if there is a problem with your order. Under no circumstance will we share or sell your information to third parties. 

We can delete your account whenever you want. Send us an email at store@olafhussein.com and we will remove your information from our system. 

Please contact us at press@olafhussein.com

Please contact us at sales@olafhussein.com

Yes you can. You can reach us Monday to Friday between 10pm and 5pm at +31 20 238 2573 or send us an email on store@olafhussein.com. 

You can also always visit our store at Bilderdijkstraat 112, 1053 KZ Amsterdam.